Privacy Policy
Last updated: 20/01/2026
Aurora Surface Renewals Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.
1. Who we are
Business name: Aurora Surface Renewals Ltd
Address:
16 Hendley Way
Otham
Maidstone
England
ME15 8ZR
Email: info@aurorasurfacerenewal.co.uk
Phone: +44 7897 784360
2. What information we collect
We may collect and process the following personal data:
First and last name
Email address
Phone number
Postcode
Details about the service you require
Job descriptions or messages you submit
Photos you upload via our enquiry form (optional)
Preferred service dates
This information is collected when you complete our “Request a Quote” or contact forms, or when you contact us directly by email or phone.
3. How we use your information
We use your personal data to:
Respond to enquiries
Provide quotes
Arrange and deliver our services
Communicate with you about your booking
We do not use your personal data for marketing purposes.
4. Email marketing
We do not send newsletters or marketing emails, and we do not use your contact details for promotional purposes.
5. Payments
Payments are not taken through our website.
Payment is made via cash or bank transfer only.
6. Cookies
Our website uses cookies to ensure it functions correctly and to improve user experience.
Essential cookies are required for the website to operate properly
Non-essential cookies (such as analytics cookies) are only used if you provide consent
A cookie banner is displayed when you visit our website, allowing you to accept, decline, or manage cookie preferences at any time.
You can change your cookie preferences through the cookie settings on our website.
7. How we store and protect your data
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your information is stored securely and only accessed where necessary to provide our services.
8. Sharing your data
We do not sell, rent, or trade your personal data.
Your information will not be shared with third parties unless:
It is necessary to provide our services, or
We are required to do so by law
9. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or insurance requirements.
10. Your data protection rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing of your data
To exercise any of these rights, please contact us using the details above.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.
12. Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Aurora Surface Renewals Ltd
info@aurorasurfacerenewal.co.uk